Play25 Privacy Policy — Your information is completely secure

01 What Information Do We Collect?

Play25 only collects information necessary to provide its services. No excessive or irrelevant data is gathered. The types of information we collect are detailed below:

02 How We Collect Your Data

Play25 collects your information through various methods. Each method is fully transparent and based on your consent.

• Direct collection: Information you provide at registration, such as your name, mobile number, and date of birth.
• During account verification: ID card images or other documents submitted during the KYC process.
• At the Time of Transaction: Payment details provided during deposits or withdrawals.
• Automatically: When you use play25, your device, browser, and activity logs are automatically recorded.
• Via cookies: Cookies are used to enhance your browsing experience on the site.
• Support contact: Information provided when contacting us via live chat or email.

03 Purpose of Data Use

Play25 uses your information only for specific, legitimate purposes. Your data will never be sold to third parties for commercial use.

• For creating, verifying, and managing your account.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and resolve your issues.
• To send bonuses, promotions, and personalized offers.
• To improve the security and performance of the platform.
• For fulfilling legal obligations and reporting to regulatory bodies.
• Monitoring user activity to ensure responsible gaming.

04 Data Sharing Policy

Play25 never sells your personal information to third parties for commercial purposes. However, in certain specific circumstances, limited information may be shared with trusted partners:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, Rocket, or USDT platforms to process deposits and withdrawals.
• Identity Verification Service: With authorized verification agencies to complete the KYC process.
• Legal Authorities: With government agencies when required by court order or legal obligation.
• Technology Service Providers: For server hosting and security services — these are our contracted partners.

05 Data Protection Methods

Play25 uses industry-leading technology to protect your data. Our security measures include:

• 256-bit SSL Encryption: All data transfers are secured with the highest-grade TLS/SSL encryption.
• Two-Factor Authentication (2FA): Additional verification for account login and large transactions.
• Firewall Protection: An advanced firewall system prevents cyber attacks.
• Regular Security Audits: Third-party security experts conduct regular security audits.
• Encrypted Database: All stored data is kept in encrypted format.
• Limited access: Only authorized personnel can access your information for specific, approved purposes.

06 Cookie Policy

Cookies are used on the play25 website and app to enhance your experience. Cookies are small data files stored in your browser.

• Essential Cookies: Required to maintain your login session and for security purposes — these cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: For analyzing user behavior to improve site performance.
• Marketing Cookies: To show offers tailored to your preferences — you can turn this off at any time.

07 Data Retention Period

Play25 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active account data: retained until the account is closed.
• Financial transaction records: retained for up to 5 years as required by law.
• KYC documents: retained for up to 3 years after account closure.
• Support conversations: up to 2 years.
• Log files and technical data: retained for up to 90 days.

08 Your Rights

Under play25's privacy policy, you have certain important rights over your own data. Contact our support team to exercise any of these rights.

09 Protection of Minors

Play25 is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Your date of birth is verified at the time of registration.
• Age verification documents may be requested in cases where there is reasonable suspicion.
• Any account identified as belonging to a minor is closed immediately.

10 Privacy Policy Updates

Play25 reserves the right to update this privacy policy, in part or in full, at any time. When changes are made, the following process will be followed:

• The update date will be clearly stated on this page.
• For significant changes, a notification will be sent to your registered mobile number.
• Continued use of the site after any changes will be considered acceptance of the updated policy.